Customer support / 01
Frequently asked questions
Clear answers about our manufacturing model, engineering support, packaging, delivery, quality controls, and material capabilities.
Manufacturer
Direct production support
6-person R&D
Design and development team
Final inspection
Before every shipment
Topic 01
Company & engineering
How we are organized and how our technical team supports new requirements.
01Are you a trading company or a manufacturer?
We are a manufacturer. Our production, quality control, engineering support, and order preparation are coordinated through our own manufacturing operation in Xingtai, Hebei.
02Do you have your own R&D team?
Yes. We have a six-person professional design and development team. We can review drawings, recommend materials, and customize products around your application requirements.
03Why should we choose Xingtai Oubei?
Our company combines advanced production equipment, complete scientific testing instruments, strong technical capabilities, and large-scale production capacity for stable repeat supply.
Topic 02
Orders & delivery
Practical information for packaging, stock orders, and production lead times.
04What packaging options do you offer?
We offer a range of standard packaging options and can also customize labels, bags, cartons, and packing formats according to your requirements.
05What is your typical delivery time?
Stock items can typically be dispatched within 3 days. Larger or custom production orders usually require about 10-20 days, depending on quantity, tooling, and the actual production schedule.
Topic 03
Quality & materials
Checks and compound families available for industrial sealing applications.
06How do you guarantee product quality?
We confirm a pre-production sample before mass production and perform final inspection before shipment. Material, dimensional, and visual checks are matched to the product and customer specification.
07Which materials can you produce?
Our material capabilities include NBR, FKM (Viton), EPDM, silicone, neoprene (CR), natural rubber (NR), IIR, SBR, ACM, AEM, fluorosilicone (FVMQ), FFKM, liquid silicone rubber, and related custom compounds.
Engineering support
Still need a technical answer?
Our team can review your drawing and operating conditions, then recommend a material and manufacturing path.
